

Governance and Ethical Behaviour
Pillar Statement
To abide by the regulations and to adhere to an ethical mindset that follows the corporate values and principles
Pillar Objectives
- Achieve leading practice in good governance and integrity
- Embed sustainability directly into the core of our business, reinforced by world-class governance of sustainability
Select Key Achievements
Q3
Governance, Transparency and Accountability
NBB Board of Directors updated and enhanced:
- NBB Corporate Governance Guidelines
- Board of Directors Charter
- Board of Directors Code of Conduct
- Board Executive Committee Charter
Ongoing updates for Bank Operations Procedures to ensure alignment with best market practices
Data Privacy and Security
- NBB continues to satisfy for the ISO27001 Information Security Management System requirements and Payment Card Industry Data Security Standard (PCI-DSS)
- NBB achieves Payment Card Industry Data Security Standard Certification to ensure protection of customer privacy and personal information
Data Security Breaches
Cyber Security Mandatory Course | 2019 | 2020 | 2021 | 9 months ending September 2021 | 9 months ending September 2022 |
Percentage of employees who completed privacy and security awareness training | 94% |
AML Course | 2019 | 2020 | 2021 | 2022 |
Percentage of employees who completed AML e-learning programme | 100%* | 100%* | 76% |
*100% of customer facing employees have undertaken AML Online training
Compliance and Ethical Behavior
NBB started conducting ESG Audits, following an ESG Auditing course that was provided to the Internal Audit team by Business Risk Management Ltd, Aston under Lyne, United Kingdom