The level of confidence our clients' place in the integrity of our representatives is a significant measure of our success. To maintain your trust, we implement a values-based culture across all levels of NBB. Our Code of Conduct serves to guide the actions and decision of every member of our team.
For Members of the Board of Directors and Senior Management
The code sets out the minimum standards for banks and financing companies to follow when providing credit and other services on which fees and/or interest are payable by personal customers in the Kingdom of Bahrain.
National Bank of Bahrain B.S.C has been established in the Kingdom of Bahrain since 1957 as a conventional retail bank licensed, regulated and supervised by the Central Bank of Bahrain (CBB). NBB is a public share holding company listed in Bahrain Bourse.
The CBB requires all conventional banks in Bahrain to comply with the applicable laws, regulations and must implement programmes against Money Laundering and Terrorist Financing by establishing and maintaining appropriate systems and controls to limit the vulnerability to Financial Crime. Specifically, as a condition of the banking license granted to each bank, the CBB requires banks to comply with all aspects of legislation and regulations related to anti-money laundering and combating terrorist financing mandated by the Financial Crime Module of the CBB, including Customer Due Diligence (CDD) rules outlined in the Basel Committee on Banking Supervision paper and FATF 40 recommendations.
NBB complies in full with the relevant legislations, CBB rules and guidance of the Financial Crime Module, which is based on the principles of the Financial Action Task Force (FATF). Processes implemented by NBB include the following.
For any inquiries please contact:
Mr. Shehab Fadhel Redha
Telephone No. : 17205632
Fax No. : 17205642
Email: [email protected]
To report complaints on any of NBB`s products & services, please send your complaint by e-mail to the Customer Complaint Officer:
To view the Complaints Form, click here.
The objective of this policy is to govern dealings in the shares of the Bank by the Bank’s Board of Directors, senior management and such other persons who have access to insider information.
National Bank of Bahrain has adopted a set of operating principles which govern how risks of a significant business disruption are mitigated to protect the Bank’s customers, employees and stakeholders. The Bank has a robust and well defined business continuity program which comprises of Policies and Procedures with clearly defined roles, responsibilities and ownership for Crisis Management, Emergency Response, Business recovery and IT Disaster Recovery Planning. The Bank’s BCP steering committee, represented by the Senior Executive Management of the Bank, oversees the Board approved annual BCP strategy and road map. Regular drills and tests are conducted to cover all aspects of the Business Continuity Plan. Plans are reviewed and maintained regularly to incorporate any changes to environment, people, process and technology. The Bank’s Business Continuity function continuously works towards strengthening the business continuity preparedness of the Bank. The Bank’s Business continuity program has been developed to manage the impact of significant disruptions and will endeavour to resume business and operations to an acceptable level within a reasonable time in the event of a disaster. While the recovery time objectives (RTO) have been defined and documented in the plans, various external factors beyond our control could affect the actual recovery time. The Bank’s business continuity plan is in line with the regulatory requirements, guidelines issued by regulatory authorities from time to time and is subjected to periodic internal, external and regulatory reviews. In case of a disruption or disaster, where the customers’ access to services, transactions or branches is impacted, the Bank would move the operations as specified by the BCP to an alternate location from where the services would be rendered. The customers can also contact the Bank through the phone banking numbers. In the event of a prolonged disruption to one of the branches or other facility locations, the BCP provides for an extended relocation of staff to an alternate location, from where services would be provided. In scenarios where the customers cannot access the Bank through the normal telephone lines, the Bank’s website would be updated with relevant information.
Thus, the Bank’s Business Continuity Plan is designed to facilitate resumption of operations as quickly as possible, given the scope and severity of the significant business disruption.
The Bank’s Corporate Governance policies are crafted to promote the effective functioning of the Board and its committees and attending to the interests of stakeholders in a manner appropriate to public interest.
To view the Corporate Governance Guidelines please click here.
The objective of this policy is to provide employees with the opportunity to access in good faith, the Audit Committee or the CEO, in case they observe unethical or improper practices in the Bank.