Manama – 8 August 2018: National Bank of Bahrain (NBB) today announced that staff from across all levels in the Bank completed a high-level one-day training workshop “Delivering Success in a Competitive World” over the course of 10 days.

 

 

Customer Buyology, a leading performance, training and cultural transformation consultancy working largely with banks across the globe, were brought in to deliver the workshops, which primarily focused on helping employees across the Bank at different levels gain a better understanding of how to effectively navigate change and drive results in the fast-evolving world of retail banking today including how to manage key drivers of change such as the shift to digital, changing customer expectations and increasing competition.

The workshops were led by Mr. John Berry, from Customer Buyology. A former Managing Director at the UK retail bank Abbey National (now part of Banco Santander – 800 branches/ 15+ million customers).

In today’s evolving environment NBB realizes the competitive advantage associated with innovative thinking in line with this realization, we are working on an ongoing basis to provide our people with tools and opportunities to enhance their creativity and awareness vis a vis today’s increasingly competitive environment. Customer centricity is at the heart of our approach and hence we continue to strive towards sharpening our skills to serve this purpose. At NBB, every member of our team is looked upon as an innovator and as a source for further development and growth. This training served to further enhance this focus.

Mr. Berry, added, “While there are challenges inherent with change, organisations that are well prepared and trained can leverage change into opportunity. NBB team members have displayed a strong and transformative mind set and the workshop they have completed  serves to give them additional resources and training on how to effectively analyse current trends and potential impacts and to come up with solutions that will continue to give NBB and its customers the leading edge.”