Manama – xx April 2018: NBB today announced the completion of a high-level ITIL training course by the Bank’s IT department, comprised of 40 members, in support of the NBB’s ongoing efforts to leverage technology alongside plans to diversify and enhance both operational performance and the customer experience.



The course focused on helping the Bank’s IT teams gain a better understanding of how ITIL can add business value and strengthen the way that products and services are delivered by embracing a practical approach to service management and providing platforms for clear and effective communication.


Effective ITIL implementation is known to provide numerous organisational benefits including greater alignment of IT to business. By using ITIL services, organisations can achieve improved quality and productivity, better decision making, decreased risks, gradual cost reductions and better cost-justification. ITIL aims to adapt a common framework of practices that unite all areas of IT service provision towards a single aim of delivering value to the business


Commenting, Ms. Dana Buheji, Chief Human Resources Officer at NBB, said, “The ongoing development of our teams, particularly in relation to technology enhancements and the digitisation of the Bank, is an integral part of NBB’s new strategy for growth and further diversification. We remain highly committed to investing in trainings such as this which will give our teams the knowledge and resources they require to innovate and help create even greater business value.”



About National Bank of Bahrain (NBB)

Established in 1957 as Bahrain’s first locally owned Bank, NBB has grown steadily to become the country’s leading provider of retail and commercial banking services. With a major share of the total domestic commercial banking market and the largest network of 25 branches and 62 ATMs, the Bank plays a key role in the local economy. At the same time, the Bank continues to diversify and develop capabilities to capture business opportunities in the Gulf region and international markets. The branches in Abu Dhabi and Riyadh lead the way in this initiative.


Publicly listed on the Bahrain Bourse, the Bank is owned 44.94% by private and institutional shareholders, mainly Bahrainis, 44.18% by Bahrain Mumtalakat Holding Company, which is 100% owned by the Government of the Kingdom of Bahrain, and 10.88% by Social Insurance Organization.


Market-driven and customer led, the Bank harnesses the latest technologies to people skills, enabling its employees to deliver highly professional services for retail and corporate customers.


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