Serving Our Customers
Serving Our Customers

Serving Our Customers


Pillar Statement

To always connect with you, to understand you and help give you what you need, when you need it, in a way that works for you

Pillar Objectives

  • Offer the best sustainability-oriented products and services
  • Highlight sustainability and focus on impact in customer messaging
  • Be transparent and fair in all aspects of customer relation
  • Contribute to the well-being of customers
  • Ensure the safeguarding of customer data and privacy

Select Key Achievements


  • Launched two new social housing products Mazaya 2.0 and Tas'heel catered to low-mid income customer segments
  • NBB’s Education Loan Campaign offers 2 lucky winners 1 year tuition installments
  • NBB successfully financed the first beneficiary under the ‘Tas’heel’ finance solutions, enabling them to purchase a residential villa in Deerat AlOyoun, in conjunction with the Ministry of Housing and Urban Planning and Eskan Bank.
  • NBB partnered with Cork Information Technology W.L.L to introduce a Supply Chain Finance solution for its Corporate and SME clients and their suppliers.
  • NBB extends support to SMEs with upgraded Tamweel Al Watani Scheme
  • NBB increased fraud awareness campaigns for its customers


Digital Transformation

Retail Mobile app 2019 2020 2021 2022 As of 30th June 2023
% of total number of accounts opened digitally compared to total accounts opened N/A N/A N/A 68% 43%


Business Online Banking "BOB"

Retail Mobile app 2019 - 20  2020 - 21 2021 - 22 H1 2023 vs. H1 2022
Percentage increase in digital corporate onboarding (%) 50.7 39.5 21.7 76
Percentage increase in digitally processed transactions (%) 658 64 3.08 6.75


Responsible Customer Relationships

  • NBB and Japan Credit Bureau (JCB) enabled the acceptance of JCB Cards through its POS & E-Commerce merchants in the Kingdom of Bahrain
  • NBB launched exclusive Union of European Football Associations (UEFA) Champions League Campaign for MasterCard cardholders
  • NBB launched Auto Finance Campaign offering customers the opportunity to win back of an amount of up to BD 15,000 of their Auto Finance amount in cash